At Sheena’s Place, we offer hope and support to anyone 17+ affected by an eating disorder, as well as their families and friends, by providing a wide range of professionally facilitated support groups and services, free of charge. We are committed to inspiring hope, reducing stigma, raising awareness and offering meaningful help and information at all stages of recovery. Located in downtown Toronto, Sheena’s Place is a non- institutional, non-residential centre where people with similar issues and concerns come together in groups to share experiences, thoughts and feelings and to learn coping strategies. We offer groups for diverse individuals across the life span facing different mental health and disordered-eating challenges, as well as groups for families, friends and partners of those with eating disorders.
Current Openings
Group Moderator (Independent Contractor)
Job Posting: Group Moderator (Independent Contractor)
Location: Toronto, ON
Type: Independent Contractor (Part-time, Contract)
Organization: Sheena’s Place
About Sheena’s Place
Sheena’s Place is a community-based, non-profit organization offering support for people affected by eating disorders. We provide group-based support programs in a safe, welcoming, and inclusive environment. Our values are rooted in compassion, dignity, equity, and respect.
Position Overview
Sheena’s Place is seeking Group Moderators (Independent Contractors) to support the delivery of our group programs. Working alongside trained facilitators, Group Moderators help ensure groups run smoothly, safely, and inclusively. This role is ideal for individuals with strong interpersonal skills, comfort in group settings, and a commitment to creating welcoming spaces.
Key Responsibilities
- Greet participants and provide support to group facilitators.
- Monitor group dynamics, ensuring the group environment is safe, respectful, and inclusive.
- Support accessibility by assisting participants with technology, or other needs.
- Respond to participant needs via private chat messages, as participants will be directed to message the moderator for support during sessions.
- Check in with participants whose body language or behaviour indicates distress, offering active listening and supportive presence.
- Support participants in breakout room providing de-escalation and referral support when needed. If required providing safety planning and crisis referral support.
- Report any safety, conflict, or crisis concerns to Sheena’s Place staff promptly.
- Uphold Sheena’s Place’s commitment to equity, diversity, and inclusion.
Qualifications
- Education and/or training in mental health, social work, psychology, psychotherapy, or peer support considered an asset.
- Crisis intervention and de-escalation experience.
- Strong interpersonal and communication skills.
- Experience in group settings, community work, or peer support is an asset.
- Understanding of eating disorders, mental health, or related issues.
- Ability to remain calm and compassionate in sensitive situations.
- Comfort with Zoom online platform and chat-based communication.
- Commitment to confidentiality, respect, and professional boundaries.
- Ability to work as an independent contractor and provide an invoice for services rendered.
Availability
- Group sessions typically run on weekdays within the hours of 10 AM –8 PM, and last between 1.5 to 2 hours in length.
- Moderators must be available at least 2 sessions per week.
- Scheduling will be confirmed in advance each season, with opportunities to pick up additional sessions.
Compensation
- $25 per hour.
- Contract position with flexible scheduling.
To Apply
Please send your resume and a brief cover letter outlining your interest and relevant experience to Minna Frederick at mfrederick@sheenasplace.org with the subject line: Group Moderator Application – [Your Name].
Applicants with lived experience and/or former group members are welcome to apply after at least 1 year of stable recovery and 1 year post accessing services at Sheena’s Place.
Application Deadline: Applications will be reviewed on a rolling basis until September 25th, 2026.
Program Coordinator
Position: Program Coordinator
Employment Type: Full-time/contract – 15 months Maternity leave contract
Reports to: Executive Director
Salary range: $62,500-$65,000
Location: Hybrid 87 Spadina Rd, Toronto (minimum 2 days per week in the office) some evening required
Start Date: November 2026
About Sheena’s Place
Sheena’s Place is a not-for-profit organization providing free, barrier-free support to individuals affected by eating disorders. We offer a welcoming, inclusive, non-clinical environment where people can find connections, support, information, and community.
We are committed to creating an environment that is inclusive, accessible, respectful, and responsive to the diverse experiences of the people we serve.
Position Summary
The Program Coordinator is responsible for the effective planning, coordination, and delivery of Sheena’s Place programs. This position works closely with facilitators, moderators, volunteers, participants, and staff to ensure programs are well organized, accessible, welcoming, and delivered in alignment with Sheena’s Place’s mission and program standards.
The Program Coordinator will oversee program calendars and scheduling, coordinate facilitators and moderators, respond to program inquiries, support program registration and participant communication, and identify opportunities to improve the participant experience.
The successful candidate will have a strong understanding of mental health and the importance of trauma-informed, inclusive, and person-centred approaches. They will be highly organized, collaborative, responsive, and comfortable working in a dynamic, not-for-profit environment.
Key Responsibilities
Program Planning & Delivery
- Develop and maintain the annual and seasonal program calendars.
- Coordinate program schedules, dates, times, locations, facilitators, and moderators.
- Ensure programs are adequately staffed and prepared for delivery.
- Monitor program attendance, registration, capacity, and utilization.
- Identify program delivery challenges and work proactively to address them.
- Support the implementation of program changes and new initiatives.
- Ensure programs are delivered consistently with Sheena’s Place policies, procedures, and program standards.
- Collect participant feedback and contribute to ongoing program evaluation and improvement.
Facilitator & Moderator Coordination
- Serve as a primary point of contact for facilitators and moderators.
- Support facilitators with group facilitation related issues, such as challenging participant dynamics
- Recruit, onboard, and coordinate facilitators and moderators as required.
- Maintain facilitator and moderator schedules and assignments.
- Communicate program expectations, policies, procedures, and updates.
- Build positive and respectful relationships with facilitators and moderators and ensure they feel supported in their roles.
Participant & Community Inquiries
- Respond to program inquiries from participants, family members, healthcare professionals, and community partners in a timely, compassionate, and professional manner.
- Identify questions or concerns requiring escalation to the appropriate staff member.
Program Administration
- Work closely with Communications staff to ensure program information is accurate and up to date.
- Identify barriers to participation and work with the team to develop solutions.
- Support Sheena’s Place’s commitment to equity, diversity, inclusion, and belonging.
- Help ensure participants feel welcomed, respected, and connected to the Sheena’s Place community.
Team Collaboration
- Work collaboratively with Program, Communications, Fundraising, and Operations staff.
- Participate in staff meetings, planning sessions, and organizational initiatives.
- Contribute to the development and implementation of organizational policies and procedures.
- Support special events, outreach activities, and other organizational priorities as required.
Qualifications & Experience
Required
- Minimum 3 years of experience coordinating or managing program delivery, preferably in a not-for-profit, community, mental health, social service, healthcare, or related environment.
- Demonstrated experience coordinating multiple programs, schedules, and stakeholders.
- Experience facilitating groups and delivering educational content, ideally in a mental health setting
- Experience working with and coordinating facilitators, instructors, volunteers, or moderators.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Experience developing and maintaining program calendars and schedules.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to build positive relationships with diverse stakeholders.
- Understanding mental health and the experiences of individuals and families accessing support services.
- Demonstrated commitment to equity, diversity, inclusion, accessibility, and anti-oppressive practices.
- Ability to respond to sensitive inquiries with empathy, professionalism, and appropriate boundaries.
- Strong attention to detail and proficiency with Microsoft Office/Google Workspace and relevant database or registration systems.
- Ability to work independently while also contributing effectively to a collaborative team.
Assets
- Experience working in the eating disorder or mental health sector.
- Knowledge of eating disorders and the recovery process.
- Experience working in a peer-support or community-based organization.
- Experience supporting people with complex mental health experiences, including distress or crisis.
How to Apply
Please submit your resume and cover letter outlining your relevant experience and interest in the position to mfrederick@sheenasplace.org.
Application Deadline: September 30, 2026
Sheena’s Place is committed to employment equity and creating an inclusive workplace that reflects the diverse communities we serve. We encourage applications from individuals with diverse backgrounds, experiences, and perspectives.