Location & Physical Accessibility

    • Sheena’s Place is located next to the Kendall Ave. exit of Spadina subway station (University line). Please note that this subway exit does not have an escalator or elevator. Spadina station’s Bloor St. exit has an escalator and elevator – this is 350m from Sheena’s Place.
    • Entering Sheena’s Place requires climbing 6 steps, with a hand railing. Unfortunately, Sheena’s Place is not wheelchair accessible at this time.
    • Groups at Sheena’s Place occur on the first, second, and third floors. If you face challenges climbing stairs, please let us know and we will do our best to schedule your groups on the first floor.
    • A washroom is located on the first floor.
    • A variety of seating options are available in our groups rooms, including couches, chairs with arms, and chairs without arms.
    • If you are unable to access Sheena’s Place in person, consider registering for our online groups.
  • Interpretation

    Sheena’s Place group participants are eligible to book free ASL interpretation services for in-person and online programs. If you require ASL interpretation, please send an email to Canadian Hearing Services (interpreting@chs.ca) and provide them with the following information: group details, registration information, and our Program Manager’s contact information (staff contact information can be found here).

    Access to technology

    In order to participate in our online groups, participants will need access to high speed internet, a computer, tablet, or smartphone, a mic, and a webcam (built-in or external). The following programs and services offer free to low-cost devices, access to the internet, and education on digital literacy (please note that this list was developed by the Ontario Association of Social Workers).

    • Computers for Success Canada & The Connecting Families Initiative (Province-wide): As part of the Government of Canada’s digital skills, accessibility, and internet programs, the Connecting Families initiative addresses internet affordability for low-income Canadian families. In partnership with leading Canadian internet service providers (ISPs), the initiative offers a $10 monthly internet plan to selected eligible families. Additionally, up to 50,000 free refurbished computers are being made available. In Ontario, this program is administered through Renewed Computer Technology.
    • Connected for Success (Province-wide): Connected for Success offers high-speed, low-cost internet across Ontario to subsidized tenants, seniors, families with children and to individuals receiving disability and income support. This includes free installation, free modem rental and unlimited data.
    • Telus Mobility for Good Program (Province-wide): Provides Canadian youth aging out of care and seniors living in low-income with a subsidized plan at $25/month (plus applicable taxes), which includes digital literacy support, free refurbished smartphones, unlimited talk and text nationwide, and 3GB of data per month.
    • reBoot Canada (Greater Toronto Area): reBOOT Canada is a registered charity, with the primary purpose of making the internet and digital tools accessible to under-served communities and individuals across Canada.
    • Care Through Tech (Hamilton, ON): The Care Through Tech initiative is a used technology drive supplying technology to vulnerable populations, such as people living in isolation centers, sheltered homes, and subsidized housing in the Hamilton area.
  • Captioning for online services

    If you require captioning for online group sessions, please contact our Program Manager (staff contact information can be found here). We rely on volunteers to provide live captioning, so advanced notice is ideal in order for us to schedule a volunteer.

  • Religion

    Sheena’s Place will provide a private space for prayer to group participants who require the use of this space during group session hours. Please notify staff in advance in order to ensure that the space can be made available.


    Unfortunately, childcare is not available at Sheena’s Place. If this is a barrier for your participation in in-person groups, consider registering for our online groups.


    Gender-neutral, single person washrooms are located on the first, second, and third floors.

    Service animals

    In line with The Integrated Accessibility Standards regulations under the Accessibility for Ontarians with Disabilities Act (“AODA”), service animals are welcome at Sheena’s Place. Click here to view our Service Animal Policy.


    Sheena’s Place is scent-sensitive. We ask that all group members, staff, and volunteers refrain from using scented products before coming to Sheena’s Place or while at Sheena’s Place.

    For more information about accessibility accommodations at Sheena’s Place, please contact our Program Manager (staff contact information can be found here).